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Tuesday, November 19, 2002
Session I
9:00 am - 10:20 am
- Opening General Session
- Sponsored by: Frye Electric
- "Developing A Comic Vision" with Tim Gard
Session II
10:40 am - 12:00 pm
- A. "Part I: Common Sense Selling" with Clint
Swindall
- B. "Going for the Gold: People, Service and
Quality" with Bruce Wilkinson
- C. Session TBD
12:00 pm - 4:00pm
Session III
2:00 pm - 3:20 pm
- A. "Value-Added Maintenance" with Brenda
McClain
- B. "Part II: Common Sense Selling" with Clint
Swindall
- C. "Balancing Life, Work, Family and Friends:
You've Got to Have a Sense of Humor" with Bruce Wilkinson
4:00 pm - 5:30 pm
- M*E*S*H (Maintenance Executive Social Hour)
Sponsored by: APCO, Century Maintenance Supply & Wilmar
Industries
6:00 pm - 7:00 pm
- President's Cocktail Reception
Sponsored by: Hoosier Contracting
7:00 pm - 10:00 pm
- President's Awards Dinner
Co-Sponsored by: GMAC Commercial Mortgage
State Farm Insurance
- Dessert Sponsored by: The Apartment Guide/
HPC Publications
- Awards of Excellence Sponsored
by: For Rent Magazine
- Prodigy Awards Sponsored by: AAL/Automatic
Apartment Laundries, Inc.
Wednesday, November 20,
2002
7:30 am
Session IV
9:00 am - 10:20 am
- A. "Part I: Pro-Active Occupancy Solutions"
with Robert Hammond
- B. "Conflict Resolution" with Brenda McClain
- C. 'Part I: Fair Housing Today" with Bill
Hale
10:00 am - 2:30 pm
Session V
10:40 am - 12:00 pm
- A. "The Science & Experts in Mold Cases" with
Del Malzahan, Michael Cornwell, and Thomas Bedsole
- B. "Part II: Pro-Active Occupancy Solutions"
with Robert Hammond
- C. "Part II: Fair Housing Today" with Bill
Hale
Session VI
1:40 pm - 2:50 pm
- A. "Maximizing Resident Satisfaction and
Renewals" with Doug Miller
- B. "Terrorism, Crisis Management and
Screening Residents: What Property Management Professionals Need
to Know" with Charles Smith, Robyn Guidara, Melissa Hickman, and
Bill Hale
- C. "Play Big, Spend Small: Marketing Secrets
from the Big Leagues" with Penny Porsch
Session VII
3:00 pm - 4:30 pm
- Closing General Session
- "Overcoming Life's Goliaths" with David Weber
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