|
Opening Session
"Developing a Comic Vision" with Tim Gard
In this fast paced, laughter-filled presentation Gard will show
how and why you should choose to harness laughter to avoid stress.
Discover ideas for desk toys and stress busters at work and get a
chance to play in Gard's famous noseflute band. Gard will reveal
four steps to overcoming stress through laughter and participants
will also learn ways to balance unavoidable stress, and how to use
humor as a skill. In this session you will:
- Harness how to use humor as a skill.
- Discover how to use laughter and good humor
to prevent or cope with stress.
- Learn to distinguish between good and bad
humor and how to avoid bad humor with Gard's Good Humor T.I.I.P.
- Explore the physical and emotional benefits
of laughter.
- Learn how to identify and defuse situational
stress at work.
- Learn four steps to harnessing laughter.
 Tim
Gard, CSP is a nationally recognized humorist and authority on
stress reduction through humor. During the last decade, he has
delivered his entertaining and informative lectures before
federal, state, county, civic and professional groups attending
conferences both nationally and internationally. He has written
several articles on stress reduction through humor, his seminars
have been televised in several states and he has been a guest on
TV talk shows.
Session II
10:40 am - 12:00 pm
II-A "Part I: Common Sense Selling" with Clint Swindall
"Sales" is a dirty word to a lot of people. In fact, there are
many common descriptions of the word "sales" -- high pressure,
trickery, slick, white shoes and plaid jackets! Because most
people love to buy and hate to be sold, there must be an effort to
change that negative perception in the minds of our clients and
prospects.
The best way to do
this is to stop using the trickery of the traditional sales
process, and focus on the natural buying process. It's not hard.
In fact, it's common sense! After attending this session, not only
will you have a better chance of selling, you will have a better
chance of building a relationship, which will mean much more than
a simple sale down the road.
 Clint
Swindall is the president of Verbalocity, Inc., a leadership
development company devoted to enhancing the leadership
experiences of clients by designing, developing and delivering
tailored leadership solutions. Swindall began his career at SBC
Communications, Inc. (SBC) after graduation from Southwest Texas
State University. As a participant in the company's fast track
leadership program, he quickly gained hands-on leadership
experience in sales, marketing, customer service, finance and
technology. In his first year with the company, he moved a
customer service team from last place to first in all key
measurement areas. At 27, he managed all sales and operations for
a multimillion-dollar business unit within Southwestern Bell, the
telephone subsidiary of SBC.
II-B "Going for the Gold:
People, Service, Quality and Performance" with Bruce Wilkinson
There is a Nike commercial that includes the phrase: "True
competitors know that they do not win the SILVER - they lose the
GOLD!" It's true! Have you ever seen a cheerleader at a sporting
event put two fingers in the air and yell 'We're number two!'? It
never happens. In this informative and fun-filled presentation,
Wilkinson will demonstrate unique and effective ways to motivate
both designated leaders and other employees to constantly "Go For
The Gold." You will learn that in doing this, both internal (the
workplace) and external customers receive the type of service,
quality and performance that they so rightly deserve.
 Bruce
Wilkinson, CSP, is a management consultant, motivational speaker,
workplace trainer, and implementation specialist. He has degrees
in both Safety Engineering and Occupational Safety and Health. As
owner of Workplace Consultants, Inc., and Wilkinson Seminars and
Presentations, he has delivered enthusiastic messages to clients
such as Sara Lee, Six Flags Theme parks, Hershey's Chocolate, and
Xerox. Wilkinson's programs help attendees achieve optimum
employee performance. His programs have also helped clients
establish an effective and positive workplace culture based on
recognition, respect, integrity and consistent follow up and
feedback.
II-C Session
TBD
Session III
2:00 pm - 3:20 pm
III-A "Value-Added Maintenance" with Brenda McClain
Maintenance carries the greatest variable of value within the
property management industry. Whether the maintenance at your
property is done with a Band-aid ™ approach or a quality approach
represents what type of outcome owners and residents face. One
aspect that reflects consistent value in the maintenance process
is preventive maintenance. Find out how to set up a program to
assist your team with value-added decisions. Come to this session
to hear general discussions of all aspects of maintenance topics
needed to promote service and value.
 Brenda
McClain is a noted national speaker, trainer and consultant with
20 years of property management experience. Through her company,
Brenda McClain & Associates, LLC, she serves client needs for
training and consulting. As the former National Director for NHP
Management, now known as AIMCO, McClain was responsible for the
education of 3,500 employees. She has developed more than 100
courses and presented property management classes to more than
30,000 people in her career.
III-B "Part II: Common Sense
Selling" with Clint Swindall
See description and bio listed for session II-A.
III-C "Balancing Life, Work,
Family and Friends -- You've Got to Have a Sense of Humor" with
Bruce Wilkinson
Finding balance in 21st Century life can be pretty challenging.
Long hours, customer expectations, employment issues, regulatory
problems and family concerns can take their toll. This will be an
enthusiastic, informative and fun-filled program for individuals
who are in leadership roles, manage people, work long hours, are
career-minded or generally for anyone who wants to laugh, reduce
stress and bring balance and enjoyment back into their life.
See bio listed for session II-B.
Session IV
9:00 am - 10:20 am
IV-A "Part I: Pro-Active Occupancy Solutions" with Robert
Hammond
It's the difference between acting
and reacting. It's the conscious choice between taking charge of
your leasing opportunities or letting the prospects take charge of
you. Leasing apartments has never been harder, and increasing
challenges call for new approaches to keep prospects at your door
...and competition away from it. This presentation introduces a
program that goes far beyond traditional leasing techniques to
provide new management and accountability procedures that will
help you to get the most from your leasing efforts. This session
will teach you how to:
* Create enthusiasm by getting the entire team involved in
discussing follow up and closing approaches to new lease and
renewal opportunities.
* Generate a projection for the month by listing prospects,
analyzing volume from current traffic sources, applying a
realistic closing ratio and plan how to get more traffic.
* Educate and excite the team with the timely introduction of
much-needed training.
* Solidify the attitude that nothing is more important than new
leases and renewals.
 Robert
Hammond is a dynamic and entertaining trainer with a
results-oriented approach to Leasing, Marketing and Advertising.
As the former National Marketing and Training Manager for the
Apartment Guide, Hammond's training programs and expertise have
influenced hundreds of sales people and customer service teams. As
a national speaker, his 12 years of experience include
presentations to many national property management companies and
apartment associations. He has a degree in Advertising from the
University of Kansas, and is a certified trainer for the highly
successful Counselor Salesperson Program from the Wilson Learning
Corporation. Hammond is a member of the National Apartment
Association's National Suppliers Council, Strategic Growth Task
Force, 2003 Conference Committee and NAA Education Foundation.
IV-B "Conflict Resolution for
Property Management" with Brenda McClain
Understanding day-to-day conflict is paramount for all aspects of
property management whether interacting with residents or
employees. Customer service is mandatory for professionals of the
twenty-first century. But, if anger or the "blame game" are issues
with your residents or employees, then this is the session for
you. Learn how to resolve conflict in every scenario from a
win-win standpoint. This interactive session will put you back in
charge of your property's small or large conflicts.
See bio listed for session III-A.
IV-C 'Part I: Fair Housing
Today" with Bill Hale
As property management professionals, understanding and complying
with fair housing law is vitally important. In this 2-part
session, you have the opportunity to gain detailed understanding
of fair housing law and its impact on residential housing
transactions. Using exercises and case examples, discussions will
include enforcement authority, liabilities for violations,
statutory prohibitions, statutory exemptions, and the relationship
between federal, state and local fair housing enforcement
agencies. The presentation also will include what fair housing
enforcement agencies and the courts factually consider in
determining a violation of fair housing law.
 Bill
Hale has spent 26 years enforcing laws prohibiting employment and
housing discrimination as the executive director for human rights
commissions, including the Fort Worth and Texas commissions. Hale
assisted in the drafting of the Texas Fair Housing Law,
co-sponsored with HUD two national fair housing conferences and
served on HUD's National Fair Housing Advisory Committee. In
addition, he authored the Fort Worth ordinance prohibiting
employment discrimination. Hale authored the Texas Commission on
Human Rights act and assisted in securing its passage by the Texas
Legislature. Hale designed Equal Employment Opportunity (EEO)
compliance training programs for managers and supervisors and
conducted thousands of hours of training for private and public
employers utilizing these programs. He designed affirmative action
programs and consulted with employers on the implementation of
these programs. Hale served two consecutive terms as president of
the International Association of Official Human Rights Agencies
and has lectured nationally and internationally on U.S. civil
rights laws and has received numerous national and international
awards for his work in civil rights.
Session V
10:40 am - 12:00 pm
V-A "The Science & Experts in
Mold Cases" with Del Malzahan, Michael Cornwell, and Thomas
Bedsole
What's wrong with today's buildings? What does science tell us
about mold exposure? How has the legal system handled mold cases?
These questions and others are fueling a national debate on mold.
Furthermore, given the constant diet of newspaper stories about
huge jury awards, national celebrities portrayed in headlines as
mold victims and the Internet serving as the "ultimate" fountain
of knowledge, public awareness of the indoor mold issue has
reached an all time high. As a result, thousands of insurance
claims have been filed and a cottage industry of mold assessment
and remediation services has appeared almost overnight to meet the
demand. Unresolved mold insurance claims are filling the court
dockets with litigants and plaintiff attorneys are finding some
new and some reincarnated scientific experts to help win their
cases. Worst of all, a lot of people are just plain scared.
Where is all this headed? Are the health concerns real or are they
fueled by greed? Who are the experts that we should turn to for
help? Can we rely on the legal system to resolve this controversy?
We will attempt to answer some of these questions by first
discussing the water intrusion and moisture problems associated
with multifamily buildings. Next we will focus on the science
related to mold and finally we discuss some of the more
significant legal issues that apartment owners and managing
companies are facing.
 Delno D.
Malzahn is a Board Certified Industrial Hygienist and a Senior
Managing Scientist in Exponent's Health Practice Group. Exponent
is as international scientific and engineering consulting firm.
Malzahn's professional expertise is concentrated in environmental
engineering and occupational health fields. He is currently
assisting major corporations, insurance companies and law firms
with toxic tort cases, including several involving mold,
environmental liability and regulatory compliance issues. He has
extensive management and technical experiences related to
occupational health investigations and compliance, indoor and
outdoor air quality studies and environmental remediation. His
clients often take advantage of his knowledge and experience in
health risk communication, technical case management and strategic
planning. Malzahn has a Masters of Science degree in Environmental
and Industrial Health and Bachelors of Science degree in
Meteorology and Oceanography, both from the University of
Michigan.
 Michael
Cornwell is a Managing Architect with Exponent. He specializes in
building design and construction technology as it relates to
construction defects analysis, design and construction codes,
standard of care evaluations, and testing, inspection and remedial
design of most building systems and related components. He has
experience conducting failure analysis, testing, and remediation
of architectural building components and has worked extensively
with all major building cladding systems. He also performs
specialized material evaluations of glass, aluminum, masonry,
steel cladding, and exterior insulation and finish systems. He has
expertise in historic property preservation and restoration and
conducts land development and zoning analyses. Cornwell holds a
Bachelors Degree in Architecture from the Illinois Institute of
Technology and is a registered architect with the National Council
of Architectural Registration Boards, and the states of
California, Illinois, Minnesota, Pennsylvania, Michigan, Virginia,
and Wisconsin.
 Thomas F.
Bedsole is a partner with Locke Reynolds in Indianapolis. He
practices in the firm's Business Litigation, Construction, Real
Estate and Tort Litigation Practice Groups. Bedsole devotes his
practice to business and real estate related matters,
concentrating on trial work. He has significant expertise in real
estate, construction and business litigation and also represents
several major retailers in negligence cases. Bedsole authored
Defending the Premises Liability Case for the Practical Litigator,
a joint publication of the American Law Institute and American Bar
Association, and co-authored an article for the Defense Research
Institute entitled, The Attorney Client Privilege Revisited.
Bedsole is an honors graduate of The Ohio State University College
of Law and received his undergraduate degree from Indiana
University with an accounting major and an outside concentration
in physics. Bedsole is also the firm's liaison to the Builders
Association of Greater Indianapolis (BAGI), the Indiana State
Builders Association and the National Association of Home
Builders, and chairs BAGI's Governmental Affairs Committee.
Bedsole is a member of the American and Indianapolis Bar
Associations.
V-B "Part II: Pro-Active
Occupancy Solutions" with Robert Hammond
See session description and bio
listed session IV-A
V-C "Part II: Fair Housing
Today" with Bill Hale
See session description and bio
listed session IV-C.
Session VI
1:40 pm - 2:50 pm
VI-A "Maximizing Resident
Satisfaction and Renewals - National Study Unveils the Keys to
Sound Retention Programs" with Doug Miller
Prepare to be shocked by the reasons residents choose not to renew
leases, as well as their suggestions! This summary of thousands of
resident satisfaction telephone studies conducted across the
nation could change your thoughts on resident retention forever!
The findings have significant implications on what the focus
should be for resident retention, customer service and lease
renewal programs. Detailed tables, charts and examples of programs
will be included.
 Doug Miller,
President of SatisFacts Research (and The Miller Marketing Group,
an apartment marketing consulting firm), has worked with hundreds
of communities nationwide. SatisFacts Research, a member of NAA's
National Supplier Council, is the proud provider of SatisFacts
Resident SatisFaction Telesurveys. Miller was previously Director
of Marketing for national owner/manager Forest City Residential
and several other firms. Regularly published in Units, The
Apartment Professional and The Journal of Property Management,
Doug is an Industry Expert on Sales & Marketing Magic Online's
Marketing Bulletin Board, and a Facilitator at their Brainstorming
events. Miller also speaks frequently, including at the 2002
National Association of Home Builders Multifamily Pillars of the
Industry Conference and the 2002 National Apartment Association
Conference and Expo.
VI-B "Crisis Management" with
Charles Smith, Bill Hale, and Melissa Hickman, Robyn Guidara
A distinguished panel of experts
will provide the "need to know" facts of crisis management.
Special Agent Charles G. Smith, an FBI representative, will
discuss specific threats of terrorism targeted at the multifamily
housing industry, share case studies from abroad and discuss what
managers can expect if special forces, such as the FBI or a SWAT
team, arrive on their property. Bill Hale, an attorney
specializing in fair housing law, will conduct a participatory
session focusing on the threat to the multifamily housing industry
following September 11, and his experience in responding to
domestic terrorism within the context of fair housing laws.
Melissa Hickman, president of Hickman + Associates, a Carmel-based
strategic communications agency, will conclude the session by
outlining strategies for communicating with multiple audiences,
such as the media, residents, owners and shareholders during a
crisis. In addition, she'll provide strategies for moving beyond
the crisis.
Special Agent Charles G. Smith
entered duty with the FBI in January 1983. Previously stationed in
Charlotte, NC; Tampa, FL; and Detroit, MI, Special Agent Smith was
assigned to the Indianapolis division in 1991.
Smith is assigned to the
Counter-terrorism Squad where his responsibilities include the
weapons of mass destruction and the special events programs. Smith
also serves as a security officer, firearms instructor and SWAT
team leader. Smith has an accounting degree from the University of
Illinois and is an U.S. Army veteran.
See Bill Hale bio listed session IV-B.
 Melissa E.
Hickman is the president of Hickman + Associates. Her professional
background includes 20 years' combined experience as an account
service supervisor and company principal at Hickman + Associates.
Over the course of two decades, Hickman has provided counsel to
notable clients such as Subaru-Isuzu Automotive, WFYI TV 20 and FM
90 and THOMSON multimedia. Her special expertise and proven track
record in successful Strategic Communications PlanningTM (SCP)
distinguishes her in the professional community. As Hickman +
Associates' president, she manages the account service, public
relations, creative and interactive media teams, to ensure a full
spectrum of integrated services are available to clients.
VI-C "Play Big, Spend Small: Marketing Secrets from the Big
Leagues" with Penny Porsch
Dedicated specifically to small owners or anyone interested in
stretching marketing dollars, this session focuses on utilizing
the proven marketing methods and mediums that the 'big boys' use,
but with fewer dollars. Learn ways to cost effectively leverage
the Internet, collateral materials, advertising mediums, both
current and previous customers and more. Increase your traffic and
get results.
 Penny Barber
Porsch is President of Porsch Partners, a newly developed
management and marketing consulting firm. She works closely with
top executives around the country building business plans,
marketing strategies and training staffs to achieve top-notch
performance. Prior to the transition to business owner, Penny
served as President and Chief Operating Officer for Tarragon
Realty Investors, Inc. with responsibility for 75 properties,
which consisted of over 16,000 new construction and affordable
units valued at over 650 Million dollars. Penny currently serves
on the Board of Directors for the National Multi Housing Council
as a committee member of "Pillars of the Industry" for the
National Association of Home Builders, a facilitator for Sales &
Marketing Magic's Brainstorming, and as a faculty member for
Multi-Housing World.
Closing
Session
"Overcoming Life's Goliaths" with David Weber
Everyone has "Goliaths," defined as barriers, obstacles, and
challenges that people face, both professionally and personally.
Yours could be dealing with change, handling stress, or just
trying to balance personal with professional. Using the historical
tale of David and Goliath as a template, Weber relates stories of
modern day heroes who did not accept criticism from others. Babe
Ruth and Hank Aaron struck out more than anyone in baseball, yet
each of them is known for record-making home runs. Walt Disney was
told he ad no natural talent as a cartoonist, yet his Mickey Mouse
is known throughout the world. Each made the decision to overcome
a Goliath.
In this session, Weber will address the importance of looking
ahead, looking past the barriers, obstacles and challenges and
focusing on the goals, objectives, and visions of the
organization. Overcoming a Goliath requires a shift in vision.
Take your eyes off of the obstacle and focus on the solution. Join
friends and colleagues for this fast paced, upbeat, interactive,
and fun closing session.
 Dave Weber is
an internationally recognized speaker who helps people "make
progress on purpose" and he has the track record to prove his
techniques work. An honors graduate from Mercer University, he
simultaneously captained the university's NCAA Division I soccer
and volleyball teams for three years and was accorded
All-Conference honors in both sports. In three quick years of
selling and training with Motorola, Weber received over fifteen
outstanding awards including the prestigious "Top 10" award each
year. In 1987 he left corporate America to start his own speaking
and training firm. His high energy and fun entertaining style
quickly made him a highly sought after speaker. He has trained
education professionals from all 50 states as well as
organizations including IBM, DuPont, Coca-Cola, Motorola, Eddie
Bauer, Scientific-Atlanta, and numerous others.
To register online,
click here. |
